• How does shipping work on small orders for trim and/or toe kick?

    Small orders like trim, filler pieces, and even some RTA cabinets will be shipped via FedEx. Rates typically run around $30-40 a box. Boxes are usually broken down as such:

    • A cabinet would be a box.
    • Usually several pieces of trim and fillers will fit into one box, as well.

    For a more specific idea on pricing, feel free to email orders@thewcsupply.com with a list of the items you are requesting.

  • Do you accept returns/refunds if I don't like the cabinets?

    For JSI Cabinetry Orders

    Assembled cabinets CANNOT be returned or refunded. Unassembled (Ready to Assembled/RTA) cabinets, trim, etc can be returned as long as they are in good condition and in their original packaging. Returns on these items will be subject to return shipping charges and a 25% restocking fee.

    We strongly suggest ordering a door sample before buying your cabinets to see the quality, construction, and finish in person. Door samples only cost $15 and are a very worthwhile investment on such a large purchase to ensure you will be satisfied.

    For Wolf Classic Orders

    Wolf Classic products are returnable within 60 days of receipt.

    • All returns requested within 30 days of receipt will be subject to a 20% restocking charge.
    • Material over 30 days old will be charged a 35% restocking charge.
    • Material over 60 days old is not returnable.

  • What is the lead time?

    Depending on the manufacturer, the cabinets typically arrive within 2-4 weeks but please allow 5-6+ weeks for extenuating circumstances that are out of our control like back orders, delivery delays, damages, etc.

    Unfortunately, those do occur occasionally, though not often. We will take care of replacements (as long as receiving instructions are properly followed), but we need time to send them.

    Since these things are inevitable and out of our control, we can't be responsible for any delays or inconveniences on your project that might be experienced as a result of said delays or damages, so please plan accordingly.

  • What happens if my cabinets are damaged in shipment?

    • As stated above, about 5-10% of orders do experience damage of some sort. A lot of the time it is just a door or drawer front that can be easily replaced without delaying your install, but sometimes the cabinet box or face frame will be damaged.
    • In either case, the first step is to make sure you follow our instructions for receiving the cabinets. We will email them to you after your order is placed and you can also read them here: Receiving a Cabinet Shipment

    When damage does occur, you need to do the following within 4 days of delivery:

    • Inspect the entire shipment for any and all damages. All damages need to be reported together.
    • Email your photos of the damage along with the order number, item # (For example: B18, SB36, W3816, etc), and a description of the damage to replacements@TheWCSupply.com.
    • You cannot over document your damage. More photos are better than less photos.
    • Once the damage is reported to us, we will get it processed and replacements will be sent out as soon as possible, free of charge as long as the receiving instructions are followed properly.

  • Can we help with design?

    • In short, YES! Click here to submit a FREE Professional Kitchen Design Request: Free Professional Kitchen Design Request
    • There are so many aspects to consider when designing a kitchen, from cabinet selection and placement for maximum efficiency and design to making sure the walkways are large enough and everything in-between! To help you mitigate all of that, we have a team of designers on hand to help you design your kitchen to your specifications.
    • We will provide you with layout views, elevation views, and 3D renderings to help you envision your future kitchen! In addition, you will receive a suggested list of cabinets, trim, and accessories to help you build your cart. Best of all, ALL of this is free! It is a part of our service to you!

  • How are your cabinets delivered?

    On assembled cabinet orders, we deliver via curbside freight. We charge a flat rate on all orders and that includes delivery to your home, job site, or business.  The rate depends on the delivery state.  

    Curbside delivery means that the cabinets are unloaded at the curb of the delivery address. They won't carry the cabinets/pallets into your home. So please be sure to have an extra set of hands (or two!) on hand to help you get the cabinets inside.

    For More Information: https://www.thewcsupply.com/pages/receiving-a-cabinet-shipment



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